Dear Valued Customer: Hello, this is Douglas Glaeser, the Author of "A Lifetime Working with Idiots & How to Survive". I have been very fortunate to have sold many of my books to men and women just like you looking to advance their careers while enjoying my humorous insightful "slices of life", how to(s) and do not(s). To date, I am pleased to say, no one has returned my book. But, if for any reason you are not satisfied with your purchase, please email me at Idiots@WorkingWithIdiots.net and place in your Subject Line: Return & Refund Policy and in your email that your are requesting a refund. I will email you back a Return Authorization Number. Please return the book back to: Working With Idiots, 121 Hawkins Place, # 326, Boonton, NJ 07005. Please show the Return Authorization Number on your return label. Upon receipt of your return, a refund for the price of the book, as indicated on your invoice, will be sent to you. Please note: eBook return & refund policies for Amazon and Barnes & Noble websites are in accordance with those respective reseller websites. Thank you for your understanding.